Refund Policy
Last changed:
The short version
The goods are digital and delivered the moment you pay. A refund is therefore possible only where the delivered details do not work at the moment of delivery.
When we refund
- the access details do not work on the first attempt
- the item does not match its description
- the same unit was delivered twice
When we do not
- the access worked and was lost afterwards — a suspension, a password change, a platform action
- you changed your mind
- the rules of a third-party platform were broken
- the request comes more than 24 hours after the purchase
Deadline and evidence
Tell support on Telegram within 24 hours of the purchase, with evidence: a screenshot or a screen recording of the failed sign-in.
How the money comes back
A refund is credited to your balance in the shop, not to your wallet: a cryptocurrency payment cannot be reversed from our side. The balance can then be spent or withdrawn under the payout rules.
Disputes
An administrator of the shop decides. When a refund is approved, the order is marked cancelled and refunded — on the Orders tab of your profile on the website, or under Purchases in the Mini App — and your balance grows by the order’s full amount.